Privacy Policy

Last updated: October 7, 2025

Privacy Policy

Zero G Shoes (zerogshoes.com) is committed to protecting your privacy. This policy outlines how we collect, use, and share your personal information.

1. Data We Collect

We gather specific information to provide our services, process orders, and improve your experience.

  • Personal Identifiers:
  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Account login credentials (if you create an account)
  • Payment Information:
  • Billing address
  • Payment card details (processed securely by third-party payment processors; we do not store full card numbers).
  • Order Information:
  • Products purchased
  • Order history
  • Transaction dates and amounts
  • Usage Data:
  • IP address
  • Browser type and version
  • Operating system
  • Referring URL
  • Pages visited on our site
  • Time spent on those pages
  • Date and time of access
  • Communication Data:
  • Content of emails, chat messages, and other communications with us.

2. How We Use Your Data

Your information is used to support our operations and serve you better.

  • Order Fulfillment: To process and ship your purchases.
  • Customer Support: To respond to inquiries, resolve issues, and provide assistance.
  • Account Management: To manage your Zero G Shoes account and preferences.
  • Service Improvement: To analyze website usage, troubleshoot problems, and enhance our products and services.
  • Marketing & Promotions: To send promotional emails or newsletters about new products, offers, or events (only with your explicit consent where required).
  • Security & Fraud Prevention: To protect against fraudulent transactions and ensure the security of our website and customers.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your online experience.

  • What they are: Small data files placed on your device (computer, tablet, phone) when you visit our website.
  • Purpose:
  • Essential Cookies: For website functionality, like keeping items in your shopping cart.
  • Performance Cookies: To analyze how visitors use our site, helping us improve performance.
  • Functionality Cookies: To remember your preferences, like language or region.
  • Targeting Cookies: To deliver relevant advertising based on your interests.
  • Your Choices: You can manage or disable cookies through your browser settings, though this may affect website functionality.

4. Sharing Your Data

We share your information only when necessary for specific purposes.

  • Service Providers:
  • Third parties who perform services on our behalf (e.g., payment processing, shipping, web hosting, analytics, email delivery).
  • These providers are obligated to protect your data and use it only for the purposes we specify.
  • Legal Requirements:
  • When required by law, court order, or governmental request.
  • To protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers:
  • In connection with a merger, acquisition, or sale of assets. Your data may be transferred to the new entity.
  • With Your Consent:
  • We may share data for other purposes with your explicit permission.

5. Third-Party Services

Our website integrates with various third-party services.

  • Payment Processors: Such as Stripe or PayPal, handle your payment information directly. We do not store your full credit card details.
  • Shipping Carriers: Such as UPS, FedEx, or USPS, receive your shipping address to deliver orders.
  • Analytics Tools: Like Google Analytics, help us understand website traffic and usage patterns.
  • Links to External Sites: Our site may contain links to other websites not operated by us. We are not responsible for their privacy practices. Review their policies directly.

6. Your Rights

You have specific rights regarding your personal data.

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct any inaccurate or incomplete data.
  • Deletion: Request the erasure of your personal data, subject to certain exceptions.
  • Objection: Object to the processing of your data for specific purposes, such as direct marketing.
  • Withdraw Consent: Withdraw your consent for data processing at any time where consent was the basis for collection.
  • Data Portability: Request your data in a structured, commonly used, machine-readable format.
  • Complaints: Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us using the details below.

7. Data Security

We implement measures to protect your information.

  • We use industry-standard security practices to protect against unauthorized access, disclosure, alteration, or destruction of your personal data.
  • However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Changes to This Policy

This policy may be updated periodically.

  • We reserve the right to modify this Privacy Policy at any time.
  • Any changes will be posted on this page with an updated "Effective Date."
  • We encourage you to review this policy regularly.

9. Contact Us

For any questions or concerns about this Privacy Policy or your data, please reach out.

Effective Date: October 26, 2023